FAQs

1. Will I be charged VAT?
 
If you are in the UK you will pay VAT regardless of your status.
 
If you are outside of the UK but in a European Union Country, you will pay VAT if you are a private individual or company without a registered VAT number.
 
You will not pay import duty or VAT on your purchase when it arrives in your country.
 
If you are outside of the UK and European Union you will not pay VAT.
 

2. What is the standard Rate of VAT in the UK?
 
The current VAT rate in the UK is 20%.
 

3. What are the costs for shipping?
 
Standard Mainland UK Delivery:
               
All orders greater than £60 ex VAT are delivered Free of               charge.
All orders under £60 ex VAT are charged £6.75 + VAT delivery.
 
UK Offshore (Channels Isles, Northern Ireland, Scottish Isles)
               
All orders greater than £500 ex VAT are delivered Free of charge.
All orders under £500 ex VAT are charged £25.00 + VAT delivery.
 
Standard Mainland European Delivery:
               
All orders greater than £500 ex VAT are delivered Free of charge.
All orders under £500 ex VAT are charged £25.00 + VAT delivery.
For anywhere else please contact us before you place your order and we will be happy to help.
 

4. How long does shipping take?
 
All stocked items are shipped within 2-3 working days UK Mainland Delivery.
 
For all other deliveries outside the UK please call us on 024 7636 4411 or email us on info@sphinxindustrial.co.uk for an estimated delivery time.

 
5. Can I collect my items in person?
 
Yes you can collect from our trade counter & show room.
Unit 26 Brindley Road
Bayton Road Industrial Estate
Coventry, CV7 9EP
 

6. What is your Returns Policy?
 
You have a 7 day approval period from the day the goods are actually received. This is to ensure that the goods meet your requirements.
 
Carriage costs for the return of the item will be borne by the customer and goods must be received by Sphinx Industrial Supplies in a new and unused condition. We strongly recommend that you use an insured and tracked delivery service for your returns and always obtain proof of postage.
 

7. Can I open a Trade Credit Account?
 
Yes you can.
 
If you would like to apply for a Trade Credit Account you can email our Accounts team on sophie@sphinxindustrial.co.uk                 and request an account form.
 
Or you can download it from our website under the download page.
 
The form should be fully completed & either emailed or               posted back to:
 
sophie@sphinxindustrial.co.uk
 
Sphinx Industrial Supplies Ltd
Unit 26 Brindley Road
Bayton Road Industrial Estate
Coventry, CV7 9EP.
 
There are many advantages to opening a Trade Credit Account with ourselves. We offer our trade customers a 30 day Credit Facility & Free delivery in the CV Postcode Area.

8. What are the opening times?

We are open Monday - Thursday 8:00am - 5:00pm and Friday 8:00am - 3:00pm

Contact Us

T 024 7636 4411

E info@sphinxindustrial.co.uk